When setting up your SOCKS proxy (either socks 4 or socks 5) in firefox you may get a download prompt when trying to connect trough the proxy, this happens when your browser tries to connect to the SOCKS proxy using the HTTP protocol.
How to fix: You need to make sure that you uncheck the "use for all protocols" option in your firefox proxy settings and clear the proxy settings for all protocols except the socks one that needs to contain your proxy IP and port
We have recently implemented subscription authentication for our proxies that means that you can set a different username/password for each of your subscription and each of the proxies of a subscription will accept both your member username/password and the subscription username/password
Your current proxies are always available for you in your Control Panel area on the "Your Proxies Page".
These are the steps to follow if you receive Google Search We’re Sorry Errors
We are using corporate IPs and while our proxies are ALWAYS physically hosted where our website says they are they may appear as registered to another location in the IP geolocation database.
Please check http://whatismyipaddress.com/geolocation-accuracy or http://ip2test.com/ip-geolocation.html for more information.
We have no control on the geolocation database information.
If you log into our member area called "Control Panel" and no proxies are listed under your subscription details then you either have a new subscription that was not yet authorized by our system (all new users are subject to a 24 hours approval delay that will NOT AFFECT your subscription period) or your subscription expired and your proxies went offline.