Do you provide SOCKS proxies?
Our proxies support both HTTP and SOCKS 4/5 protocols, however they will only work in either HTTP or SOCKS protocol at a time not both. You will need to set the protocol you want your proxy to work in from within member area - "Control Panel" on "Proxy Setup" page.
The protocol change is instant meaning that as soon you as you set your proxy protocol it will start working with it. Also the protocol change is valid for all proxies on the same subscription, if you have multiple proxy subscriptions with us you can set the proxy protocol independently for each subscription.
Please refer to our proxy tutorials section for details